Shipping & Purchase Policy

 

Shipping Rates & Time
Every order is packed with love and care.

  • Singapore
  • Malaysia
  • Australia
  • Rest of Asia (Selected)
  • Standard Courier: 3 - 5 Working Days*
    Express Courier: 1 - 3 Working Days**
    Same Day Express: Cut off at 1pm

    *CNY Sales Period: 3 - 7 Working Days
    **Cut off at 1pm daily

  • Trackable Standard* SGD 20, min. $150 purchase
    *Free with $600 purchase
    Typically 5-14 working days

  • Trackable Standard* SGD 30, min. $250 purchase
    *Free with $800 purchase
    Typically 7-21 working days

  • Hong Kong SAR China, Brunei, Cambodia, China, India, Indonesia, Japan, Macao SAR China, Myanmar (Burma), Philippines, South Korea, Taiwan, Thailand, Vietnam

    Trackable Standard* SGD 30, min. $300 purchase
    *Free with $800 purchase
    Typically 7-21 working days

We seek your kind patience during COVID-19 period, international shipment may be delayed. 

Return and Exchange Policy

We hope you like the products you have purchased. Please ensure you have checked your orders before making payment as changes of orders are not allowed. This is to minimise confusion and discrepancies.

Due to the nature of the products and the fact that it is difficult to be certain, even on inspection, if an item has been opened or the packaging compromised in any way, we do not accept returns or exchanges.

However, if you have received a defective or incorrect item, please contact us within 15 days of purchase at ask@icesecret.co with your order number and information on the ordered item(s) for a refund or exchange. Please do not discard defective items as we will need to collect it back. 

Allergies

We advise you to look through the full ingredient list which can be found in the individual product listing. It is also advised, like all skin care, to perform a skin patch test before using the product. In an unlikely event that you develop any adverse reaction (such as rash or irritation); do not continue to use the product. Seek medical treatment if your symptoms do not resolve satisfactorily.