Shipping & Purchase Policy

 

Shipping Rates & Time
Every order is packed with love and care. All number of days stated excludes the date of purchase. 

  • Singapore
  • Malaysia
  • Australia
  • Taiwan, Hongkong
  • Rest of World (Selected)
  • Standard Courier: 1 - 3 Working Days.*

    *Tracking is provided via SMS. This will be sent to you upon the pick up of your items from our warehouse. 

    Delivery
    For local deliveries, upon successful pickup of your orders, an email will be sent to you. You will receive an SMS from the courier provider (Roadbull OR Qxpress) with the tracking link to track your delivery status. 

    For recipients who wish to redirect the delivery, you may submit the request (subjected to approval) via:
    1. The reschedule link

    The rescheduling of deliveries may take up to 48 working hours.

    Contactless Delivery: Default Mode unless otherwise instructed by the sender / recipient.

    Our deliveries are made between Monday to Saturday excluding Public Holidays, 9am - 10pm. Self-collection is strictly not allowed. 

  • Trackable Standard* SGD 20, min. $100 purchase
    *Free with $600 purchase
    Typically 5-10 working days

  • Trackable Standard* SGD 30, min. $180 purchase
    *Free with $800 purchase
    Typically 7-14 working days

  • Trackable Standard* SGD 30, min. $200 purchase
    *Free with $800 purchase
    Typically 7-18 working days 

  • Rest of World: Brunei, Cambodia, China, India, Indonesia, Japan, Macao SAR China, Myanmar (Burma), Philippines, South Korea, Thailand, Vietnam

    Trackable Standard* SGD 30, min. $200 purchase
    *Free with $800 purchase
    Typically 7-21 working days depending on location

We seek your kind patience during COVID-19 period. For countries not mentioned above, kindly send us an email to check individual country's shipment options and prices instead. Please provide your address, postal code and state code (if applicable).

Shipping Policy

If Customs Duty is payable to your territory, you'll be responsible for paying it to the authorities, Ice's Secret isn't involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

If, for whatever reason, you refuse the customs fee and the parcel is returned back to Ice's Secret, a shipping and handling fee may be deducted from your refund. If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order.

Return and Exchange Policy

We hope you like the products you have purchased. Please ensure you have checked your orders before making payment as changes of orders are not allowed. This is to minimise confusion and discrepancies.

Due to the nature of the products and the fact that it is difficult to be certain, even on inspection, if an item has been opened or the packaging compromised in any way, we do not accept returns or exchanges.

However, if you have received a defective or incorrect item, please contact us within 3 days of receiving the parcel at ask@icesecret.co with your order number and information on the ordered item(s) for a refund or exchange. Please do not discard defective items as we will need to collect it back. 

Allergies

We advise you to look through the full ingredient list which can be found in the individual product listing. It is also advised, like all skin care, to perform a skin patch test before using the product. In an unlikely event that you develop any adverse reaction (such as rash or irritation); do not continue to use the product. Seek medical treatment if your symptoms do not resolve satisfactorily.