Why join #IceSecretClub

People Matter

Receive $15 off your first purchase with us

Spend & Earn

Receive 5 points for every $1 spent

Reward Yourself

Points can be used to redeem vouchers to offset your next purchase

Celebrate YOU

Receive 10% off for your birthday

FAQ

These are the most frequently asked question.

If you have any question, please contact us. We are here to help.

Q. How do I sign up to be a member of #ICESECRETCLUB?

1. Click on the #ICESECRETCLUB pink icon (bottom right of www.icesecret.co) to sign up using your email address
2. Input all the necessary details, including birthday (to get birthday perks!)

Q. How do I get the $15 off my first purchase?

Step 1: Create an account
Step 2: Click on #ICESECRETCLUB (Pink Icon)
Step 3: Follow @icesecret.co on Instagram
Step 4: Click on #ICESECRETCLUB to copy the unique code generated for you

Q. I have already made a purchase but forgot to use the $15 off! Can it be applied on my next order?

The unique code is only applicable to first purchase and will not be valid thereafter, do remember to double check and apply the code on your first purchase at check-out!

Q. How do I enjoy the birthday discount?

After creating your account, please proceed to your account profile to input your date of birth. The birthday discount will be issued to you on your birthdate itself and will be valid for one month.

Q. How do I check my point balance?

Click on the #ICESECRETCLUB pink icon.
Your points will be shown at the bottom. Points will be valid for a year from the date earned.

Q. How do I redeem my points for loyalty vouchers?

Click on #ICESECRETCLUB pink icon and open the “GET REWARDS” tab. Choose the vouchers you would like to redeem and click on Earn.

Do note that Ice's Secret vouchers and Dr Hair vouchers are different and not interchangeable.

Q. Do loyalty vouchers expire? Can I use them on all products?

Loyalty vouchers are valid for 3 months from the date of redemption.

They are only applicable on ala-carte regular priced items, not including bundles, sales and flash deals.

Q. How does ‘refer a friend’ work?

Share the referral link with your friends! If they join using your link, you will get a $5 referral discount voucher while your friend gets $15 discount voucher!

Q. I accidentally redeemed my points for vouchers! Can this be reversed? I don’t want to use the vouchers just yet.

Points used to redeem vouchers are non-refundable and cannot be reversed. Once vouchers have been redeemed, they will be valid for 3 months.