Purchase & Shipping Policy

DERMATOLOGICALLY TESTED

LOCAL DELIVERY IN 2-4 WORKING DAYS

SHIPPING INTERNATIONALLY

AWARD WINNING BEAUTY

Return and Exchange Policy

We hope you like the products you have purchased. Please ensure you have checked your orders before making payment as changes of orders are not allowed. This is to minimise confusion and discrepancies.

Due to the nature of the products and the fact that it is difficult to be certain, even on inspection, if an item has been opened or the packaging compromised in any way, we do not accept returns or exchanges.

However, if you have received a defective or incorrect item, please contact us within 15 days of purchase at ask@icesecret.co with your order number and information on the ordered item(s) for an exchange. Please do not discard defective items as we will need to collect it back.

Allergies

We advise you to look through the full ingredient list which can be found in the individual product listing. It is also advised, like all skin care, to perform a skin patch test before using the product. In an unlikely event that you develop any adverse reaction (such as rash or irritation); do not continue to use the product. Seek medical treatment if your symptoms do not resolve satisfactorily. 

Shipment Options: Local Delivery

Standard Courier for local orders is a flat fee of $5, and free for all orders over $50. Your order will take 2-3 working days to reach you after you place your order. Working days exclude weekends and public holidays.

We seek your kind understanding that it there may be slight delays during peak periods.

Next-Day and Same-Day Express Courier is subject to availability, and would require a top up of $8 per order. Please note that sam-day delivery may only be available for requests made before 12pm.

Please contact us on Instagram @icesecret.co or via our live chat to check for the availability of the date you'd like your parcel delivered.

We don't have self collection options, nor any physical outlets available currently.

Shipment Options: International Delivery
Destination country Min. spend to order Shipping rates Min. spend for free shipping Lead time

Malaysia

SGD 50

<2kg: SGD 15
2-4kg: SGD 25
>4kg: SGD 40

SGD 600

4-8 working days

Indonesia

SGD 180

<2kg: SGD 25
2-4kg: SGD 50
>4kg: SGD 90

SGD 800

5-7 working days

Thailand

We currently ship to the following countries: Malaysia, Indonesia, Thailand, Philippines, Vietnam, Taiwan, Hong Kong, Australia, and the US. We're only able to ship to these countries for orders above $100, and shipping rates and timings may vary depending on your destination country.

Lead time may vary between 3-14 working days. We seek your kind understanding that due to Covid-19 circumstances, international shipments may be delayed and may take a slightly longer time to reach you.

For all international countries except Malaysia, and if your country is not stated above, please contact us via Instagram @icesecret.co or our live chat to enquire on if we're able to ship to your destination, and the shipping rates available. We will assist you in placing your international order.

We currently ship to the following countries: Malaysia, Indonesia, Thailand, Philippines, Vietnam, Taiwan, Hong Kong, Australia, and the US. We're only able to ship to these countries for orders above $100, and shipping rates and timings may vary depending on your destination country.

Express Courier services are subject to availability and rates and timings may vary depending on your destination country. We seek your kind understanding that due to Covid-19 circumstances, international shipments may be delayed and may take a slightly longer time to reach you.

For all international countries except Malaysia, and if your country is not stated above, please contact us via Instagram @icesecret.co or our live chat to enquire on if we're able to ship to your destination, and the shipping rates available. We will assist you in placing your international order.

We don't have self collection options, nor any physical outlets available currently.